It's extremely convenient nowadays — pick up the phone and troubleshoot and the other person on the line does the rest. The 'other' we're talking about is a customer care executive.
Customer execs play a vital role across industries. They're the bridge between the customers and businesses. They're the first ones to learn about any glitches. And they're the first ones who dial in to rescue customers.
As long as there is customer demand, there is a business prospect. And where there are businesses, there are products. This customer-product-business bridge is what gave rise to customer care jobs, slap bang in the middle. And no country handles customer care as India does.
Customer care in India has always been a hit. But with the advent of startup culture, the emergence of homegrown businesses and the arrival of global brands in the country, customer care really hit the next level.
Such is the customer-centric nature of businesses today that wherever you go, you'll stumble upon ads and fliers about customer care job openings and individuals who have either worked, are working, or planning to work in the customer care role.
But what spikes the number of customer care job vacancies and why job seekers consider customer care executive jobs at all? To know the answers we need to find out why businesses need customer service in the first place and what benefits do customer support jobs have in store for the job seekers.
It's a no-brainer — to ensure that customers are happy and satisfied. And happy customers drive growth, sustainability and reinforce finances. But you knew that already. We'll tell you WHY businesses need to prioritize customer support in this day and age.
Apart from the bonuses, salary, promotions, flexible work shifts and so on, there are a lot of benefits that you can reap for your career and personal growth from customer care openings. Let's take a look at 5 such benefits you stand to get when you apply for customer care jobs.
Find Latest Customer Care Job vacancies through Rocket
Well, all customer care executive jobs on Rocket are genuine and latest. But, to help you get the job you really want, we've introduced a bunch of filters that will populate the relevant jobs that suit you the most. These filters — listed below — can be accessed on the left-hand panel..
Applying to customer care vacancies in India on Rocket takes just a few minutes. Here's how you can submit your application for any customer care opening listed here.
While the requirements listed below are what companies ask for, please be sure to go through the job description by clicking on the job.
Popular firms offering customer care jobs
Here are some of the firms hiring customer care executives on Rocket.
Register with Rocket to get free customer care job alerts. Rocket provides free job-specific job alerts to all the subscribers. To set up customer care job alerts, follow the steps below.
1) What does a typical customer care job description look like?
We suggest you look at this job description for a customer representative for more information.
2) How do I know that a customer care opening listed here is genuine?
We always verify the background of the recruiter and the veracity of the job and the details mentioned under it before putting it up for the job seekers.
3) I've never heard of the recruiter — do they even exist?
Like we mentioned above, every customer care vacancy here is genuine. As for the company, you can scroll to the bottom of the page for any job that you click and find a section dedicated for 'Company Details'.
4) Does Rocket require some sort of commission from the job seekers?
No. We never ask money from our job seekers' community. The service is completely free. We suggest that you always walk away whenever anyone/any company asks you money for any job.
5) What is the next career step after a customer care representative role?
As mentioned earlier, your sales, marketing, and product management skills will be enhanced in this job role. So, if you have flawless results to show for your dedication and output, your company can transfer you to any of the departments such as marketing, sales, product. However, in this job role, the next step would be that of a team lead.
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