Telesales Jobs in Chennai - FAQs

1) Are there any skills that I can learn to excel in a Chennai telesales career?

Yes, there are. A Telesales job in Chennai can provide unlimited opportunities to directly interact with the customers. Apart from achieving targets, the following are some skills—and must-have attributes— that you will have to develop or hone to excel in your career.

• Stress management
• Negotiation skills
• Ability to assess customer needs
• Pitching models
• Familiarity with software like CRM, Excel to record and analyse data
• Ability to give prompt situational responses to customers
• Knowledge of effective sales calling
• Ability to positively respond to customer feedback
• Familiarity with telesales terminologies
• Ability to deliver highly striking opening statements to avoid call drops
• Sales and selling skills
• Ability to modify and learn sales scripts on the basis of the conversation
• Oral comprehension
• Communication skills e.g., English, Hindi, or target audience’ language
• Detailed service or product knowledge
• Time Management
• Active listening
• Organized, responsible, self-motivated
• Patience and soft-speaking trait
• Speech clarity
• Telephone etiquette
• Data handling
• Ability to persuade clients with the right services or solutions
• Strong customer relationship skills
• Ability to upsell and cross-sell

2) Which are some of the common questions asked during Chennai telesales interview rounds?

Your abilities to sell on the phone and on-the-job experience will be tested in a Chennai telesales interview. Not only that, employers that hire telesales agents ask interview questions to assess persuasion skills, persistence, and knowledge of technology. 

Given below are some of the common questions you can expect during a telesales interview in Chennai.

• Can you tell me something about remote selling and what interests you about it?
• What do you know of CRM software? Have you used one before?
• What do you think about rejections and how do you handle them?
• Tell me about a situation or a particular time where you convinced a prospect to buy a product or a service.
• What are the differences between telesales and telemarketing?
• Why are you interested in building your career in telesales?
• There’s no saying how a customer would react—what would you do if the customer is unruly? How would you handle him or her over the phone?
• What is your level of expertise or knowledge of social media platforms and other sales telecommunication tools?
• Are you absolutely comfortable making cold calls to potential customers?
• How comfortable are you working with quotas and how would you meet them?

3) What is the significance of the ‘Trusted’ badge for Chennai telesales jobs?

‘Trusted’ signifies authenticity. Chennai telesales jobs that have the ‘Trusted’ badge are verified by the Rocket Jobs team. Moreover, the background of the employer or recruiter who is behind a ‘Trusted’ Chennai telesales job is vetted and verified.

As you’re probably aware, many candidates in India are duped by fraudsters on the pretext of employment every year. To avoid scenarios where jobs seekers are duped, Rocket Jobs introduced this background screening feature for employers and jobs.

We pull out all the stops to stamp out fraudulent activities on our platform. As a job seeker, please do not pursue jobs that ask you for money or some kind of registration fee as they’re probably scams. In case any employer on Rocket Jobs demands money, please contact us immediately. 

To see all ‘Trusted’ telesales jobs in Chennai, you can tick the Trusted Jobs checkbox after clicking on the Telesales/Telemarketing jobs category on the homepage.

4) Why should I consider a career in Telesales?

Here are a few good reasons why you shouldn’t neglect Chennai telesales jobs.

• Performance-based bonuses, incentives, commissions, and perks
• You have a choice to select flexible work shifts
• Professional development by way of on-the-job training
• Easier to get a telesales job as compared to others
• High compensation beginning from INR 2.5 LPA for freshers
• Somewhat of a crash-course in understanding customer needs
• Acquire information on selling methods that can open up opportunities in other industries

5) Who is a telesales supervisor and what are his job responsibilities?

For some telesales executives, the subsequent stage in their telesales career is to turn into a telesales supervisor. Responsibilities of a telesales supervisor include acting as a bridge between the telesales group and the upper administration, execution of new policies and tracking sales deals, managing employee leaves, holidays and carrying out administrative obligations. In particular, the supervisor’s responsibility is to encourage and motivate all the telesales representatives. 

A telesales supervisor who has really had telesales experience themselves may discover they are remarkably equipped for some aspects of this new position. For instance, the on-the-job trials and tribulations experienced by a telesales agent-turned-supervisor can be used to pass on counsel and help other telesales executives within the team to complete sales deals. 

Telesales supervisors also have the ability to communicate with both the upper administration and telesales executives, which may help the smooth execution of new policies. The telesales executive-to-supervisor move will certainly present new challenges, but it will also pave the way for a transition into the role of a manager in the years to come.