Telesales Jobs in Kolkata - FAQs

1) Which are some of the common questions asked during Kolkata telesales interview rounds?

Your abilities to sell on the phone and on-the-job experience will be tested in a Kolkata telesales interview. Not only that, employers that hire telesales agents ask interview questions to assess persuasion skills, persistence, and knowledge of technology. 

Given below are some of the common questions you can expect during a telesales interview in Kolkata.

• What do you think about rejections and how do you handle them?
• There’s no saying how a customer would react—what would you do if the customer is unruly? How would you handle him or her over the phone?
• Can you tell me something about remote selling and what interests you about it?
• Tell me about a situation or a particular time where you convinced a prospect to buy a product or a service.
• What do you know of CRM software? Have you used one before?
• What are the differences between telesales and telemarketing?
• Are you absolutely comfortable making cold calls to potential customers?
• What is your level of expertise or knowledge of social media platforms and other sales telecommunication tools?
• Why are you interested in building your career in telesales?
• How comfortable are you working with quotas and how would you meet them?

2) Are there any skills that I can learn to excel in a Kolkata telesales career?

Yes, there are. A Telesales job in Kolkata can provide unlimited opportunities to directly interact with the customers. Apart from achieving targets, the following are some skills—and must-have attributes— that you will have to develop or hone to excel in your career.

• Ability to modify and learn sales scripts on the basis of the conversation
• Ability to persuade clients with the right services or solutions
• Active listening
• Detailed service or product knowledge
• Telephone etiquette
• Ability to upsell and cross-sell
• Familiarity with software like CRM, Excel to record and analyse data
• Communication skills e.g., English, Hindi, or target audience’ language
• Oral comprehension
• Strong customer relationship skills
• Knowledge of effective sales calling
• Stress management
• Patience and soft-speaking trait
• Negotiation skills
• Ability to give prompt situational responses to customers
• Ability to assess customer needs
• Pitching models
• Familiarity with telesales terminologies
• Ability to deliver highly striking opening statements to avoid call drops
• Ability to positively respond to customer feedback
• Speech clarity
• Data handling
• Organized, responsible, self-motivated
• Sales and selling skills
• Time Management

3) What is the significance of the ‘Trusted’ badge for Kolkata telesales jobs?

‘Trusted’ signifies authenticity. Kolkata telesales jobs that have the ‘Trusted’ badge are verified by the Rocket Jobs team. Moreover, the background of the employer or recruiter who is behind a ‘Trusted’ Kolkata telesales job is vetted and verified.

As you’re probably aware, many candidates in India are duped by fraudsters on the pretext of employment every year. To avoid scenarios where jobs seekers are duped, Rocket Jobs introduced this background screening feature for employers and jobs.

We pull out all the stops to stamp out fraudulent activities on our platform. As a job seeker, please do not pursue jobs that ask you for money or some kind of registration fee as they’re probably scams. In case any employer on Rocket Jobs demands money, please contact us immediately. 

To see all ‘Trusted’ telesales jobs in Kolkata, you can tick the Trusted Jobs checkbox after clicking on the Telesales/ Telemarketing jobs category on the homepage.

4) How many years of relevant work experience should I have under my belt for an entry-level telesales job in Kolkata?

For an entry-level candidate, a fresher telesales job in Kolkata is the most ideal choice, without a doubt, to acquire some significant work experience and be in the complete know-how of job duties and responsibilities. Telesales applicants who have just started remain in their roles for a couple of more years, probably for about 2-3 years. 

All things considered, you needn't really get 2-3 years of work experience. In case you're a gifted individual with all the relevant skills and work output, you can end up in a good place. Numerous extraordinary first-time telesales reps in Kolkata, for surpassing expectations, have had promotions and better pay come their way.

5) How do I know that a telesales job is not for me?

Jobs in telesales are just reasonable for the individuals who wouldn't see any problems with working in an office-type environment. On the off chance that you like to be moving continually, a career in telesales like this is certainly not for you since you are probably going to be seated in the office, at the desk, for most of the day. 

Furthermore, this is definitely not a great job for the individuals who don't care for speaking with others since openness in this job is absolutely vital. Assuming you don't have great interpersonal abilities, you won't have the ability to sell the services or products that you need to, implying that you won't bring in a ton of cash. Assuming you like speaking with individuals, a task in telesales could be ideal for you.