When faced with interview questions for telecaller jobs in India, it's extremely important that you make a good impression from the get-go. As you probably already know, telecalling is a role that requires you to sell or market the product or service over the phone. Naturally, you'll have limited time to usher in positivity and produce the desired results at the end of every conversation.
Needless to say, telecalling interview questions asked by recruiters seek to uncover hard evidence proving the likeability of the telecalling professional and their capability to start meaningful conversations that drive positive results for the business organization they're affiliated with.
Telecaller interview questions for freshers and experienced candidates also unravel the candidate's personality. Employers deliberately ask tough questions because they do not want to spend their resources to hire someone who cannot build a rapport with potential clients. As a rule of thumb, you should let your personality shine through during the interview. Do not be fearful of opening up to the interviewer. And if they entertain the idea of you being slightly informal then do so by all means necessary.
At the end of the day, telecaller interview questions and answers is all about you, and your excellent track record. So, be passionate about whatever you're speaking of. Be clear, enthusiastic and positive. When you get the opportunity to mention extraordinary highlights from your career, take it!
For instance, if you have experience in sales, marketing, or have received accolades in your previous organisation for the work that you have done, you have to bring them up. But you'll have to time them well and, of course, fabricate your responses based on what they want to hear, rather than what you want to say.
Take cues from some of the most commonly asked telecaller job interview questions and answers given below. They'll help you expertly navigate telecaller interviews. Do learn from them, maybe even replicate some upto a certain degree. But do not memorize them word for word.
Question #1: According to you, what should be top priority in telecalling?
Question #2: Is there a way to make telecalling more effective?
Question #3: What would you, as a telecaller, do to project a positive image of yourself to the customer?
Question #4: How would you cold-call for lead generation?
Question #5: How can you gain the trust of the customer or lead?
Question #6: Could you give a few examples of good phone etiquettes that every telecaller should be mindful of?
Question #7: Are there any disclosures in telecalling that should be mandatorily made to the customer?
Question #8: What is your plan of action for instances where customers do not agree to be put on hold?
Question #9: What do you know about deceptive telecalling? What can be done to avoid it?
Question #10: Imagine that you just called a customer. What steps will you take during the call?
Question #11: What steps will you take to guarantee the success of a call?
Question #12: Have you ever fallen victim to telecalling fraud?
Question #13: For a professional telecaller, which are some must-have skills?
Sample Answer: Customers should always be the priority. Telesales can only taste success as long as customers are satisfied and we keep up with their expectations. It's simple logic—we cannot sell if they do not buy.
Every telecaller must shoulder the responsibility to ensure that their requirements are met and their complaints are heard (and resolved). As long as this is done, telecalling can be easy and efficient.
Sample Answer: Every inbound or outbound call must have an objective. A professional telecaller should start a conversation with an opening statement that quickly grabs the attention of the lead(customer) at the other end of line.
Telecallers need to be motivated enough to close a sales deal. Of course, in this line of work, there is a high rate of rejection. Telecallers shouldn't take rejection personally. Instead, they should plan responses in advance to keep the customer interested in buying.
Sample Answer: As a professional telecaller it's crucial to be mindful of the voice, tone, and choice of words when taking or placing a call. In my opinion, the following factors have an important role to play in determining the telecaller's image and how it is portrayed.
- Tone and clarity of the voice
- Pitch and rate of speech
- Choice of words and attitude
- Body language
Sample Answer: Cold-calling, to turn a prospect into a lead or a lead into a customer isn't a cakewalk. But it isn't impossible to achieve. First of all, the telecaller has to be motivated and ready for any type of response from the prospect. The approach has to be positive from the beginning. Also, the telecaller mustn't be afraid to fail.
In my opinion, the best way to cold-call is to take a moment to think about what the prospect(lead or customer) has just said, understand the situation, and then offer the tremendous values of the product or service.
Sample Answer: I think the following methods are the best (and proven) ways to gain the trust of the customer or lead.
- Showing genuine interest in whatever they have to say
- Speaking confidently and being in charge of the situation
- Going over and above the call of duty for the customer
Sample Answer: Every professional in telecalling must practice phone etiquettes when dealing with potential leads or customers. According to me, the following are examples of good phone etiquettes.
- Quickly answering the phone call
- Starting the conversation with a friendly and positive greeting
- Taking prior permission from the customer before putting them on hold
- Politely informing them before transferring the call and stating the reason why
- Asking the customer if they have any further queries or feedback at the end of a call
Sample Answer: Yes, in my experience as a telecalling professional, the following have to be disclosed to the customer or lead.
- The identity of the organization/business (at the beginning of the conversation) on behalf of which a call is made or received
- Clear and detailed description of the product (service) and the organisation behind it
- Key details: terms and conditions, pricing etc. of the product (service)
- Secondary but vital information related to the product (service)
Sample Answer: A telecaller will always encounter customers who do not want to be kept on hold. But here's what I usually do when faced with such a situation.
- Politely request the customer that the call will be put on hold and convey the reason why
- If the customer objects and requests not to be put on hold, ask a co-worker to fetch the reason why the call needs to be put on hold while you attend to the customer
- Request the customer to hang up and let them know that you will call them back
Sample Answer: Telecalling can turn out to be deceptive if misleading information about the service or product is passed on to the customer or lead in order to make a sale. Here's what can be done to avoid the deception in telecalling.
- Restrict representation of a service(product) with misleading or false information
- Promotional offerings on the pricing, such as discounts and no-cost (interest-free) financing options must be described fully with complete terms and conditions at the very beginning
- Decide on the pricepoint of the product(service)--keep it affordable
- Offers based on luck and skill should not be promoted if the information about the prize is misleading, and the delivery of the prize is conditional about which no information was provided from the get-go
Sample Answer: When calling a potential customer or a lead, a telecalling professional must follow the steps given below.
- Politely greet the customer(lead)
- Clearly introduce yourself to him/her
- State the reasons behind your call: why are you calling? Who are you calling?
- Provide complete details of the service or product that is being promoted
- Explain the reason why you called and how it can be of great benefit to the customer
- End the call with the permission of the customer, ask if they have anything they'd like to know, all the while being warm, friendly, and polite
Sample Answer: To ensure that the objectives of the call are achieved, I'd be mindful of the following as a telecaller in India.
- Exhibit professionalism and courteousness towards the customer(lead)
- Ensure that the first impression is positive and friendly
- Prioritize attention dedicated to the customer
- Be mindful of the objective of the call before calling the customer
- Make arrangements for an in-person meeting with the customer if you feel that the deal is too complex to be discussed over the phone or the customer is a high-profile client
Sample Answer: Thankfully, I've never been on the receiving end of telecalling fraud. But as a professional telecaller, I do know of the fraudulent activities that are carried out to con customers. The following are some of the most-common cases of telecalling fraud that I know of.
- False calls for charity, donations, lottery winnings and verification
- Calls for late payments, penalties, and advance fee
- Fraudulent bank-related, office-related, job-related calls
Sample Answer: Having worked as a telecaller for [Enter ex-employer], I picked up some new skills along the way and worked on to enhance those I already had. The skills mentioned below helped me quickly progress in my career. I have no doubt that these skills are absolutely important for any telesales professional.
- Self-determination and drive
- Ability to question everything
- Confidence and excellent communication skills
- Active listening and interpersonal skills
- Confidence and goal-oriented views
- Time management, critical thinking, analytical ability
- Capacity to constructively accept any form of feedback
- Teamwork and a constant thirst for learning and development
- Positive attitude and ability to quickly accept failure and move on
- Attention to detail and complete knowledge of the product/service
Those were 13 of the most-common telecaller job interview questions and answers. While you may have some idea now about what will be asked and how you should respond, always make it a point to speak to telecalling professionals(if you can) who might be able to give you tips before the interview.
Also, keep up with the latest trends and developments in sales, marketing, and telecalling at all times. And if at all you have the time to learn and develop your skills through online training and e-learning, do not think twice—just do it.
Nowadays employers hire candidates who prioritize reskilling and upskilling. Hiring companies want employees whose skills are relevant not just in the present, but also in the future. So if you have done some certification course in the past, bring it up during the interview to enhance your profile and gain an edge over the competition.