Much has happened in the last couple of years. If you bought a product or opted in for a service in the past, you’d have to meet the seller upon running into any problems. Times have surely changed. Today, the process of getting your — product or service — problems sorted is extremely convenient.
All you have to do is dial a number on your phone and the customer care executive on the other end of the line does the rest. The customer care agents in Chennai have a vital role to play in the maintenance of a strong relationship between the company and its customers.
Some would say that they are the bridge between them. Any glitch in the product or service usually reroutes to the concerned department or team through them. In other words, they’re the first ones to know about the customer’s problems. And also the first ones to come up with solutions for the said problems.
But for candidates on the lookout for jobs in Chennai, would customer care jobs be the right career option?
To answer this question, perhaps it’s best to realize that business prospects exist as long as there are customer demands. And Chennai, as a city, is the hub for many businesses and startups. Some are homegrown whereas others are global brands that have set up their operations in the coastal city. The proximity of Chennai to other cities, such as Bangalore, Hyderabad, Mumbai, and Pune also is a reason enough for job seekers to find job opportunities. Freshers usually take up jobs in Chennai, get some work experience under their belts and move to other metro cities later on.
For the candidates, filling a customer care opening can be beneficial to personal and career growth. Typically, almost all customer care jobs in Mumbai offer lucrative salaries, bonuses, incentives and excellent work flexibility options.
While salaries, incentives, and flexible work shifts may be something that you might be already aware of, let’s look at 5 other benefits of customer care jobs that job seekers should consider.
There are a good many reasons why you should pick Rocket for the latest customer care vacancies in India. Here are a few:
Once you have shortlisted customer care job openings, click on any and follow the steps mentioned below:
The details given below are the basic requirements set by BPO and customer care companies to qualify for customer care jobs. Although the following should be the same for you when applying to any customer care jobs, we suggest you go over the job description and other details thoroughly before moving on to the application stage.
It goes without saying that we only list genuine customer care jobs in Chennai. But what about the options? What should you expect if you’re new to customer care opportunities in Chennai? Here are some employers hiring customer care executives on Rocket you should consider whether you’re a fresher or an experienced job seeker.
1) What is the average salary of a customer care executive in Chennai?
According to salary reports, the average salary of a customer care executive with 1-4 years of experience is between INR 2.4 lakh per annum per month. For candidates with 5-9 years of experience, the average salary is close to INR 3 lakh per annum. However, this figure goes up depending on the work experience, the employer, and incentives.
2) What is the work flexibility like for customer care agents?
It’s as good as any other corporate job, if not more. Candidates can be given the option to choose their work shifts. Moreover, exiting a customer care job isn’t as complicated as the rest. This is the reason why many get into it, especially college students, to earn a bit of pocket money and to add valuable work experience to their resumes.
3) Can customer care jobs be done from home?
Yes, some employers may offer this flexibility depending on your role, seniority and their work policy. We suggest you give the job details and description a thorough read before applying to any customer care vacancy in Chennai on Rocket.
4) For a fresher, what comes after the role of a customer care executive?
If you’re extremely good as a customer care agent or executive, generating and converting leads, the next step would be that of a team leader. The team leader will be responsible for assigning targets to junior customer care executives and seeing that they’re achieved. They might also step in to handle calls that juniors are incapable of resolving. However, you might also be assigned the role of a trainer or manager as well. Some customer care agents with exceptional sales, marketing, product management skills can also be assigned a role in any of the aforementioned teams/departments.
5) What is the minimum experience required for a customer care job?
Employers usually look out for atleast 6 months of work experience in candidates who want to join as customer care executives. However, entry-level candidates are also picked up by many employers in Chennai, trained and deployed. It’s important for job seekers to note that your communication skills will have a part to play in your selection. If it’s impeccable, the job is certainly yours. Also keep in mind that if you have a knack for sales and marketing, edging out the competition will be rather easy.
|Customer Care Jobs in Mumbai||Customer Care Jobs in Delhi|
|Customer Care Jobs in Bangalore||Customer Care Jobs in Chennai|
|Customer Care Jobs in Pune||Customer Care Jobs in Kolkata|
|Customer Care Jobs in Hyderabad||Customer Care Jobs in Gurgaon|
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